Returns & Exchanges
At Maison Asrar, we want you to be completely satisfied with your fragrance purchase; however, due to the personal nature of beauty products, we can only accept returns on unopened and unused items within 14 days of delivery.
Initiate Your Return
Contact our fragrance concierge team via email with your order number and reason for return to receive a Return Authorization.
Secure Packaging
Place the original, unopened product in its luxury packaging into a sturdy shipping box with protective padding to prevent damage during transit.
Ship to Maison Asrar
Affix the provided return label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Quality Inspection & Refund
Once our specialists verify the product's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing